Audio and microphone issues

Audio not playing

If the audio is not playing, please make sure your device is not in silent mode or has the volume set to off.

More on how to do this on iPhones and iPads here.

If the issue persists, please contact our friendly support team πŸ™‚.

Microphone access

If you use an iPad or iPhone and can't get the microphone recording to work, please check that you have given microphone access to Safari.

To do this go to Settings -> Safari -> Microphone -> "Allow" or "Ask."

Was this helpful?